Refund policy

Gloss’d by G Return & Refund Policy

Last Updated: July 1, 2026

Thank you for shopping with Gloss’d by G. We want you to love your beauty routine. If you are not completely satisfied with your purchase, we are here to help.

🛍️ Return Window

  • You have 30 days from the date of delivery to request a return.
  • Requests made after 30 days will not be accepted for a refund or exchange.

💄 Eligibility & Condition of Items

Due to strict hygiene and safety standards for personal care products, we enforce the following guidelines:

  • Unopened Products: Fully eligible for a full refund or exchange if they are unused, in original packaging, and safety seals are intact.
  • Opened/Gently Used Products: We understand shade-matching online can be tricky! We accept returns on gently used cosmetics, provided at least 75% of the product remains.
  • Non-Returnable Items: Final sale items, mystery boxes, digital gift cards, and promotional free items cannot be returned.

📋 How to Start a Return

  1. Email us at glossdbyg@gmail.com with your order number and the reason for the return.
  2. Review approval: Our team will send a return authorization and a prepaid shipping label within 48 hours.
  3. Pack securely: Place items securely in their original box or a padded mailer to prevent damage and leaking during transit.

💳 Refunds, Exchanges, & Store Credit

  • Refunds: Approved returns are refunded to your original payment method within 7–10 business days of arriving at our warehouse.
  • Exchanges: We offer free exchanges for shade swaps on gently used items.
  • Store Credit: You can opt for store credit via an electronic gift card, issued immediately upon package scan.

🚚 Shipping Fees

  • Return Shipping: A flat $4.99 return shipping fee will be deducted from your final refund amount.
  • Original Shipping: Original shipping charges are non-refundable.

⚠️ Damaged, Defective, or Wrong Items

  • If your items arrive broken, leaking, or incorrect, please notify us within 48 hours of delivery.
  • Email [Your Support Email] with your order number and clear photo evidence of the damage.
  • We will issue a replacement or full refund immediately at no extra cost to you.

📞 Contact Us

For any questions regarding your order or this policy, please reach out to our team at glossdbyg@gmail.com or visit our Contact Page.